FREQUENTLY ASKED QUESTIONS

FAQ'S
SHIPPING & DELIVERY

Where's is my order?

How do I track my package?

Why is there no tracking update?

Why didn't I get a shipment notification email?

ORDER ISSUES

How to change or cancel my order?

Missing items from my order?

What should I do if there's something wrong with my order?

RETURNS & REFUNDS

Can I exchange instead of a refund?

How can I return item(s)?

When will I be refunded?

PAYMENT & PROMOTIONS

Are duties and taxes included in the price of my order?

What types of payments do you accept?

What currency is displayed?

Can I use more than one Promo Code on an order?

PRODUCT & SIZING

What size should I order?

AFFILIATION & INFLUENCER

I'm interested in being an affiliate and / or influencer with LaPose, what steps do I need to take?