Return & Cancellation & Refund Policy
Thank you for shopping on LaPose.
LaPose is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase we accept returns for store credit only.
You can request a return by logging in your account within 14 days from the date you've received your items.
You can always contact us for start a return and any return question at firstname.lastname@example.org. Have your Order ID (beginning with "LP-") and email address used to purchase handy.
Returns can be made within 14 days from the date you've received your items. For all returns:
- Items must not be washed, worn, altered, or damaged.
- All original tags must be attached.
- All sale items, intimates, bodysuits and swimwear products are final sale and not eligible for return.
- If your order is purchased through store credits offered from a previous return, the order is not eligible for return.
- The customer is responsible for paying return shipping fees.
We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.
To Start a Return
Step 1 : Please login your LaPose account from here.
Step 2 : Click the order that you want to submit the return for.
Step 3 : Select item(s) you want to return and specify return reason.
Step 4 : If your return approved you will receive return instructions by e-mail. Please send the product(s) back following the return instructions.
Step 5 : After we receive return shipment, we will proceed your store balance in 1-5 business days.
If you cannot create a refund request with the self-serve return system, you can create a refund request by contacting us from email@example.com
We aim to process returns within 5 business days of receiving them in our warehouse, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has been delivered but not processed in a timely fashion, please contact firstname.lastname@example.org
All returns will be issued via Store Credit Only.
Store credit of the amount you paid will be issued after processing your return, which may take up to 7 business days after receiving your return in our warehouse. After the refund is issued, you will receive a confirmation email detailing your return and refund amount. We won't keep you waiting too long!
Unfortunately, we do not cover return shipping costs. The original shipping cost is non-refundable.
- Store credit can only be used at lapose.us
- Store credit cannot be transferred to another person or account.
- Please treat store credit like cash.
- Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
- Store credit is valid for 36 months after the date of issue.
- Store credit is provided in the currency in which you paid.
- Your use of store credit constitutes your agreement to our Terms & Conditions.
- You can view your store credit balance by logging into your LaPose account.
The LaPose team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at email@example.com as soon as possible. Refunds cannot be guaranteed without prior photographic evidence of the fault.
Order not shipped yet: Please contact us at firstname.lastname@example.org with (order number & reason). We will proceed your order cancellation request immediately.
Order already shipped: Please contact us as soon as you can and we'll endeavor to halt the ongoing shipment. If succeed, your request of cancellation will be fulfilled. Otherwise, the shipment will continue and we can not cancel your order. You can request a return after your order is delivered.